A spec change used to take NAI three days. Now it takes ten minutes.
Reps answer customer questions on the spot, from current specs. Pimly holds all 54,662 NAI products in one governed source of product truth, and NAI's AI assistant reads it directly.
North Atlantic Industries builds ruggedized compute for defense platforms. Its products and modules combine into 4.2 quadrillion possible configurations.
What's in the full story
How one spec change went from four or five systems and three people to one record and one person
How NAI loaded its full catalog of 54,662 products in one to three days
Why NAI rebuilt its AI assistant on the same product record, with no pipeline to maintain
What's next: a global portal for NAI's reps and distributors
One spec change, before and after Pimly
All of NAI's products, governed in one place inside Salesforce
From the spec owner's edit to the website, docs site and AI assistant
The person who writes the spec updates it once, in Pimly
Hey, let's ask the bot really quick. That way they're not promising customers things that are outdated or not supported anymore.
Damian DiCocco, Software Engineer Lead, NAI